At Luminus Diagnostics, we are committed to providing you with the highest level of client service, ensuring patients receive timely and accurate results.
- Billing
We’re here to help, and answer any questions you may have.
Notice of Nondiscrimination Policy for Medicaid
Luminus Diagnostics complies with Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Luminus Diagnostics does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Luminus Diagnostics:
Provides free aids and services to people with disabilities to help you communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose first language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please call patient services at 1-855-872-4208 (TTY/TDD: 711).
If you believe that Luminus has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Luminus Diagnostics Grievance and Appeals Department, 2773 Marshall Drive, Tifton, GA 31793, or call patient services at 1-855-872-4208. (Dial 711 for TTY/TDD services.) You can file a grievance in person, by mail or by phone. If you need help filing a grievance, Luminus Diagnostics’ Grievance and Appeals Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office of Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, (dial 1-800-537-7697 for TTY services).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Getting Help in a Language Other than English
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-915-832-2979.
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-915-832-2979.
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-915-832-2979.
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-915-832-2979 번으로 전화해 주십시오.
Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-915-832-2979.
Urdu:خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-915-832-2979.
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-915-832-2979.
French: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-915-832-2979.
Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-915-832-2979 पर कॉल करें।
Farsi: توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-915-832-2979.
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-915-832-2979.
Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-915-832-2979.
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-915-832-2979.
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。 1-915-832-2979 まで、お電話にてご連絡ください。
Lao: ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-915-832-2979.
